FAQ
🐕 HUSHMAT™
How does HushMat™ cool without water or electricity?
The ice-silk fabric is designed to disperse body heat instead of trapping it, so the surface feels noticeably cooler than a regular bed or the floor. No gel, no water, no cords — it works the moment your pet lies down, and "recharges" by itself when they hop off.
Which size should I get?
Small/Medium dogs (under 40 lb) → L. Large dogs (40–70 lb) → XL. Giant breeds or two pets who like to share → XXL. When in doubt, size up — dogs stretch out when they're comfortable.
Is it safe if my dog scratches or chews?
The mat is made of durable layered fabric with no gels or beads inside — nothing toxic to leak. That said, no mat survives a determined chewer; if your dog is a heavy chewer, supervise the first uses.
Can I wash it?
Yes — wipe it with a damp cloth for daily care, or hand wash and air dry. Don't machine-dry.
Can cats use it?
Absolutely. Cats find it on their own — usually within the hour.
❄️ HUSHBREEZE™
Is HushBreeze™ an air conditioner?
It's a personal air cooler: a fan plus fine water mist plus a night light. It won't chill a whole house like central AC — it's designed to make YOUR spot (desk, nightstand, dorm bed) feel fresh, for pennies of electricity.
How loud is it?
Quiet enough to sleep next to. On the low setting it's a soft whoosh — most customers use it as white noise.
How long does a water tank last?
Several hours of continuous mist depending on the setting. You can also run it as a regular fan with no water at all.
What plug does it use?
Standard USB. Wall adapter, laptop, or power bank all work.
📦 SHIPPING & RETURNS
How long does shipping take?
Orders ship free within the US and typically arrive in 5–12 business days. You'll get a tracking number as soon as it ships.
What's the 30-Day Cool-or-Refund Guarantee?
Use it for up to 30 days. If you (or your dog) aren't feeling the relief, email hola@chillhush.com and we'll refund you — no interrogation.
Where do you ship from?
We work with vetted fulfillment partners overseas, which is how we keep prices low and shipping free. Every order is tracked door to door.
How can I reach you?
hola@chillhush.com — a real person answers within 24 hours on business days.